Tirelo Bosha Public Service Improvement Programme

Monday, 30 November -0001

Tirelo Bosha is a grant facility that supports, amongst others, the research, development and piloting of new ways of delivering front-line public services by funding improvement initiatives in all three spheres of government. The programme is intended to challenge the way in which departments are currently delivering services to the people and therefore requires a new way of thinking and improved and systematic ways of delivering services to ensure that impact will be visible at the level of front line service delivery. for more info click here.

The Tirelo Bosha Public Service Improvement Programme is a grant facility that supports the research, development and piloting of new ways of delivering front-line public services by funding improvement initiatives in all three spheres of government. The facility will support initiatives that demonstrate sound and feasible proposals towards improved frontline service delivery, and which are aligned with the National Development Plan.

The Department of Public Service and Administration (DPSA) invites all South African government departments/municipalities (national, provincial and local) and other institutions in partnership with a department/municipality to apply for funding under this call themed: Citizen Focused Frontline Service Delivery.

Proposals must focus on the following two sub-themes:

Improving Service Delivery through the use of Information and Communication Technologies:
Concept notes should focus on initiatives that use Information and Communication Technologies to improve, complement and/or supplement strategies towards providing services to communities.

The Back to Basics Approach:
Concept notes should deal with issues such as illegal connections; water leakages; waste; good governance; public participation platforms; sound financial management and accounting; indigent household registers; etc. Special attention will be paid to Concept notes with innovative systems and processes that will capacitate frontline staff to implement the required improvements to service delivery.

Terms and Conditions
Applicants are required to submit a short concept note in response to this call. Should a private service provider and/or civil society organisations wish to participate, it must be done in partnership with a government department/municipality that will act as the lead applicant.

Concept notes could include activities aimed at improved service delivery such as:

Research studies
Development or Testing new initiatives
Exchange programmes and study tours
Establishment of partnerships and technical networks
Capacity development initiatives
The initial planned duration of a project/activity may not be fewer than 6 months nor exceed 18 months.

How to submit a proposal: Please refer to the Guidelines and application forms for Concept notes below, containing all relevant information on how to submit a proposal at concept note stage.

Applicants should present their proposal in the form of a 4 page Concept Note together with a simplified cost estimate. Applicants are selected through an evaluation process and will then be invited to submit a full proposal and budget. The minimum amount made available under this Call for Proposals is ZAR 200 000 and a maximum of ZAR 2 000 000.

For more information contact the Program Management Unit at This email address is being protected from spambots. You need JavaScript enabled to view it.


Leave a comment

You are commenting as guest.